We understand the privacy of our customers.  We do not include our name on our packaging. 

Back Orders

We stock a large inventory of our products to ensure prompt delivery.  In the unfortunate event we are sold out of an item, we will ship it as soon as it is available.  You will not be charged extra shipping on backorder items.   Please contact us immediately if you do not want to complete the backorder process.

Domestic Shipping :

We ship USPS, Fedex, and UPS.  However, our primary shipping company is USPS.   Standard shipping usually takes 3-7 business days.  If your item is in stock, we usually ship within 24 hours during the business week excluding Holidays.  This is not a guarantee due to high volume order days or periods such as Holidays, and high demand times for the merchandise we carry.  Footwear and Dance Poles are  shipped directly from the distributor and may take up to 3 business days for your merchandise to ship.  In most cases, they ship promptly to ensure customer satisfaction. 

International Shipping:

If you find the need to return an item, please read the following and contact us at customerservice@poledancingusa.com for a return order number.  You must have a return order number prior to returning your merchandise.  Please email us for any questions or concerns on our policies.  We will be able to handle your request or questions promptly. All returns are subject to a restocking fee. Your business is very important to us.  Any Product marked as Final Sale is not eligible for return or exchange. All returns are subject to a 15% restocking fee.

• All returns must be received within 21 days of original purchase.  Hosiery may be returned as long as the package is not opened.  Any lingerie, swimwear, or exotic dancewear items that include panties, g-strings, garter sets, or thongs cannot be returned due to health regulations. Any item that is tried on without a protective layer will also be refused for return.
• All clothing must be unworn and have original tags in place. **We cannot accept returns smelling of smoke or perfume.**
• Shipping and handling charges are not refundable.  Any cancelled orders after it has been placed are subject to a 10% cancellation fee.  This is to ensure our low prices we offer and to keep costs down.
• A credit will be issued as soon as we receive and process your return.  Please allow up to two billing cycles for a refund to appear on your credit card statement. In most cases, it appears in one billing cycle.  You may call your credit card holder to verify funds have been credited to your account for faster verification.
• Special offers may be subject to a reduction by a return/exchange or cancellation.
• Refused packages by the buyer returned to us are subject to a 25% restocking fee. This includes items returned without a Return Authorization #.
• Any package which has been marked for return without a return order # will not be accepted.  Insufficient addresses provided that result in a return back to us are subject to re-shipping fee. 
  

Exchanges

If you would like to make an exchange, please consider placing a new order online.  This will ensure faster delivery for the exchange item.  Once the return exchange item(s) are received, we will refund your credit card. 

Lil' Mynx Poles :

Exchange only for defective Lil' Mynx dance poles. See warranty. No returns. All exchanges must be in original packaging.